Reporting

How often are the call reports updated?
As soon as the call finishes. Delacon’s reporting is a state-of-the-art real-time system and so call data is available instantly.
Wed, 26 Apr, 2017 at 4:47 PM
How do I see all the pages that my website user visited within his session?
Extra tracking can show you all the pages that your website user visited within his session. You can set options to just show the last page the user browsed...
Wed, 12 Apr, 2017 at 9:21 AM
When logged into the portal, how do I check my account credit/balance?
If you are on a pay account, please go to: Customer Call Report -> Menu -> Billing Report. If you have multiple clients, we bill you and you ma...
Wed, 12 Apr, 2017 at 9:21 AM
How do I generate a csv file of my calls?
Step 1 To generate a csv file of your calls, click on the reporting tab and select detailed call log. Step 2 Select the date range and the campaigns o...
Wed, 12 Apr, 2017 at 9:21 AM
How do I see all the pages that my website user visited within his session?
Extra tracking can show you all the pages that your website user visited within his session. You can set options to just show the last page the user browsed...
Wed, 12 Apr, 2017 at 9:21 AM
What is considered one Delacon session?
A Delacon call tracking session begins when the web browser loads the website in question. As Delacon keeps the web logs for around 10 days, if the user doe...
Wed, 12 Apr, 2017 at 9:21 AM
How do I add comments to the Detailed Call Log?
To add comments to your detailed call log, click on the reporting tab and navigate to the Detailed Call Log. Step 1 Select the date range of the desir...
Wed, 12 Apr, 2017 at 9:22 AM
Is your solution able to detect a repeat caller?
Yes, our call tracking solutions recognizes repeat callers based on their ‘IP Address’. If the caller makes another phone call after their initial call, the...
Wed, 12 Apr, 2017 at 9:22 AM
Setting up a Google Analytics dashboard to view the keywords in call data
To setup a dashboard in Google Analytics where you can see keyword data for calls average including call duration for the keyword, please click on the below...
Thu, 13 Apr, 2017 at 11:46 AM
Why is the "transferred to" number occasionally blank?
When a call is received on a tracking number Delacon's system will begin to transfer the call to your nominated termination point, which will show in t...
Fri, 10 Nov, 2017 at 11:35 AM