Call Tracking

How can I show a different phone number for different referral sources?
You can use our grouping CID feature which allows you to show different phone number for different referral sources: See this article for more inform...
Fri, 14 Jul, 2017 at 4:06 PM
I want to be more selective with the traffic sources I track. How can I do this using Delacon's call tracking?
We have a number of options for addition extra tracking criteria: Lpg – landing page: Only track calls from a specific landing page. Ref – referral UR...
Tue, 18 Jul, 2017 at 4:51 PM
How do I track keywords for phone calls made from ads in the Bing advertising network?
In order to track the keyword made from Bing ads, the destination URL will need to be any of the below parameters: keyword=(then keywords) keyword_k=(the...
Fri, 24 Nov, 2017 at 12:15 PM
Are call extension numbers static or dynamic? Does the number need to appear on the client’s website as well?
The call extension number is a static number in the AdWords ad. It doesn’t need to appear on the client’s website. If you wish to track calls from the client...
Fri, 1 Jun, 2018 at 2:45 PM
Do we need to create log in for different clients?
Only if you want to give your clients access to see their call tracking data. You can whitelabel our portal and give your clients their own login details. Bu...
Fri, 1 Jun, 2018 at 2:47 PM
If it is a call with no audio, directed to voice mail, or wrong number dialled etc, is that still counted as a conversion in your system?
Yes
Fri, 1 Jun, 2018 at 2:50 PM
What happens to call tracking data if there is a 404 re-direct?
Delacon's solution has the ability to track the source of where the visitors came from before they ended up at the 404 page. It requires a special typ...
Wed, 20 Jun, 2018 at 11:04 AM
Is there any customer matching mechanism available?
No, however Delacon can integrate with a CRM to track sales revenue from specific marketing campaigns, enabling you to further optimise marketing ROI based ...
Wed, 11 Jul, 2018 at 11:51 AM
Does IVR tracking or member matching come at an additional cost?
We offer various options for CRM integration and IVR tracking, including free options involving no development or an API, and an option involving custom dev...
Wed, 11 Jul, 2018 at 11:44 AM
Is there a separate code like Google Analytics that needs to be inserted on clients websites?
 Yes – each website requires different/unique Delacon code so that we can track calls to that specific website.
Tue, 26 Jun, 2018 at 4:19 PM