Call Transcription is an additional product available through Delacon. When enabled, it provides a transcript for each of your calls:

Transcriptions can be accessed via the Call Log Report in the Delacon Portal:

  1. Login to the Delacon Portal

  2. Click on ‘Call Log’ in the side menu bar:

  3. Add the Transcript to the report:

    1. Click on the arrow in the ‘Listen’ column:

    2. Click on Transcript to add it into the report:

  4. Select the date range you want to search for:

  5. Click Submit

  6. Once the report has run, click on the 'Analyze' link for the record you want to view the transcript for: