In order to set up Delacon’s Supercharged Call Forwarding, you will need to follow the below steps:
Step 1 - Decide on the amount of call tracking numbers
You will need to make a decision on how many call tracking numbers you will need for your AdWords call extensions. The amount of numbers you will need will depend on the number of impressions you expect your ads to receive.
If you expect a high volume of impressions we would recommend you use one call tracking number per Ad Group. If you expect a low number then you may want to have only one number per campaign.
Step 2 - Order Numbers
Once you have decided on the amount of call tracking numbers you require, you will need to order them. You have two options for ordering numbers:
Option 1: Self Ordering
You can order call tracking numbers with our self-ordering tool in the Delacon Portal:
Login to Delacon Portal
Click on 'Campaign Directory' and 'Order Numbers'
Select 'Add new CID'
- Enter CID Details
§ Campaign/Business name: Choose a name for your phone number that is easily identifiable. We suggest naming it after the Ad Group or Campaign the number will be used on.
§ Sub Campaign/Business Category: We suggest using ‘AdWords’ so it is easily identifiable as a phone number associated with an AdWords campaign.
§ Email Address: Enter the email address your call notification emails will be sent to.
§ Termination Number: Enter the number where calls will be routed to.
§ Business Phone Number: Enter the number where calls will be routed to.
Select '1' for quantity of new numbers
Check the 'Accept Terms and Conditions' box and click 'Proceed to confirmation'
Please note if you require multiple numbers to add to your call extensions, you will need to follow this process for each number. Do not select more than 1 number/CID when ordering.
If you require a large amount of new numbers, please follow the process below.
Option 2: Email Delacon Provisioning Team
Email firstname.lastname@example.org with the amount of new call tracking numbers you require and Delacon’s Provisioning Team will set these up for you.
Once your call tracking numbers have been provisioned to use on your AdWords campaigns, you will need to make sure your Delacon and AdWords integration is set up correctly.
Please follow the below guide on setting up the AdWords integration with Delacon. If you have any problems or questions please email ‘email@example.com’ or contact your account manager.
1. Sign in to your AdWords account.
2. Select the campaign or ad group that you'd like to add call extensions to.
3. Click on the Ad extensions tab.
4. In the ‘View’ menu on the left hand side, select ‘Call Extensions’.
5. Select if you want to add the call tracking number to an ad group or to a campaign.
6. Click on ‘+Extension’.
7. Select the ad group or the campaign you want to enter a call tracking number for.
8. Click on ‘+New phone number’.
9. Select your country and then enter in the new Delacon call tracking number you want to use.
10. Click save.
Repeat the above process for every campaign/ad group you are adding a call extension number to.
Please Note: if you want to use call extensions, make sure you do not choose the location extensions feature. This will conflict with your call extensions number and they will not get approved by Google.
Step 5 - AdWords Extensions Mapping
In order for your AdWords call extensions to work, you will be required to map each Delacon phone number that has been mapped in call extensions to the respective AdWords ID.
Please follow the steps below to complete this process:
- Click on the link below to access the AdWords Integration menu in the Delacon Portal. You will be asked to login to the Delacon Portal if you are not logged in already.
- Click on the Google AdWords Call Extensions link the left sidebar menu:
- Click the 'Add New Mapping' button:
- Click on the link in the pop up menu:
- Select the tracking number you wish to map and select the AdWords ID you want to map to:
- Click Submit
Please note: you can map multiple tracking number to one AdWords ID however you cannot map a tracking number to multiple AdWords Ids