Field   Name Description
Call Converted Status Call Conversion status (defines if a caller was on the web page when making the call)
Call Date Since Epoch (ms) The date of the call in milliseconds from 1st January 1970
Call Length (ms) Duration of the call
Call Recording URL Call Recording URL
Caller Phone Number Incoming Call Number
City City from where the call initiated
Date of Call The Date the call occurred on   (DD/MM/YYYY)
Device Device/Browser used
DTMF Description Details the DTMF/IVR menu option selected by the caller i.e. Sales, Accounts, Billing, Support etc
DTMF Key DTMF/IVR menu options selected by the callers i.e. 1, 2, 3 etc.
Exchange Telephone Exchange where the call initiated
Extra Tracking Info Extra Tracking Details requested by client
Google Client Id Requests the Google Analytics Client ID - a unique, randomly generated string that gets stored in the   browsers cookies, so subsequent visits to the same site can be associated   with the same user
IP Address User IP Address
ISP User Internet Service Provider
Keywords The keyword (if known) that the   customer used to make a call
Landing Page Website Landing Page
Number Dialled by Caller Dialled Number
Page Called From Displays the page called from
Referral Referral URL
Search Engine Google, Yahoo, Bing etc. (if   known or applicable)
Search Type Google, Yahoo free or paid
Service Category A free form field used to categorise services 
Service ID A unique identifier for a service
Service Name Free form field used to give a name to a service
State State from where the call initiated
Status of Call Indicates how the call ended i.e. Answered, Busy, No Answer
Survey Outcome Call Feedback Survey Outcome
Survey Value Call Feedback Survey Sale Amount
Termination Point The destination connected to the   incoming call
Time of Call The time the call started (Inbound call start time)
Unique Call ID A unique key that can be used to represent the call in Delacon server.
Was a Voicemail Left Indicates whether the caller left a voice mail